After a long wait, WhatsApp has finally introduced the WhatsApp Business App for its 1.3 million monthly active users. The company has made it easier for small as well as medium-sized businesses to efficiently communicate with their customers and expand the business without investing much time.
Set up WhatsApp Business App on your Android phone and get started to communicate with a customer with more personal touch. WhatsApp Business App is a WhatsApp Messenger App. There have been few changes and new features added which will help to create a strong business profile by adding an address, business description, email address, and website details.
If you have two different personalities and business phone numbers, then you can use one for business and other for personal on the same device. No further bother, let’s head over to the process to set up and use WhatsApp Business App on Android Phone.
How to Set Up and Use WhatsApp Business App on Android Phone
Note: If you are using the same number for personal WhatsApp and WhatsApp Business, then you will have verified your number whenever you open anyone app on your phone.
First of all, let’s set up the WhatsApp Business App on Android device by following these steps.
How to Set Up WhatsApp Business App on Android Phone
Step #1. Download and install WhatsApp Business App from Google Play Store.
Step #2. Launch the app and tap on “Agree and continue”.
Step #3. Tap “Continue” to allow app access your contact, media, and files.
Step #4. Enter your business phone number and tap “Next” to verify.
Note: When you use the currently registered WhatsApp Messenger, you will get a prompt to tell you that you can’t use both at the same time. Tape on Continue.
Step #5. A Verification Code will be sent to a Registered mobile number to verify the account.
Step #6. In a next step, it will ask to restore a backup from the Google Drive.
Step #7. Enter the business details and tap on Next. Make sure you enter the correct business name as that cannot be changed once you entered and confirmed the business name.
That’s it! Now your WhatsApp Business account is now ready. Share business contact number with customers and start communicating with them.
How to Use WhatsApp Business App on Android Phone
Step #1. Open the WhatsApp Business App.
Step #2. Tap on three horizontal dots at the top right corner and select “Setting”.
Step #3. Tap on “Business Setting” and then “Profile”.
Step #4. Enter business location, business category, business description, email ID, and website’s URL. Once all done, tap on “Save” at the top.
Step #5. At Business Settings, you can also find three Messaging Tools:
- Away message: To set an automatic reply message when you are away with the scheduling option.
- Greeting message: You can set a greeting message response to your customers when they message you the first time or after 14 days of no activity.
- Quick replies: There is also an option to set some quick replies to get your work done easily when of customers message you frequently.
Step #6. There is also “Statistics” option under the Business Setting menu which will help to know every message details about how many messages you sent, delivered, read, and received.
Well, these all are important stuff that you can use on WhatsApp Business App to communicate with customers.